Except for pre-orders, all website orders are processed automatically and cannot be cancelled or changed once placed. To make changes, please refer to our Returns policy. For pre-orders, you may cancel at any time before shipping notification by emailing support@MatterHT.com with your order number.

For more detailed information, please visit our Terms of Service.

Items may be returned if they are unused and in their original packaging, provided that the steps outlined on the Returns Page are followed.

For more detailed information, please visit our Terms of Service.

Click here to start a return.

Click here to request an exchange.

You can register your Matter HT products here. (A proof of purchase is required for registration.) After submitting the form, an email will confirm your product registration.

Registered products and claim submissions can be managed in the Warranty Center after you have logged in to your Shopify account.

For more detailed information, please visit our Terms of Service.

Registering your product guarantees eligibility for replacements and facilitates the claims process when necessary. Additionally, it enables us to deliver enhanced support and keep you informed of critical updates.

To register your products, we will require the following information:

· Your contact details and shipping address

· Proof of purchase (such as a receipt or order confirmation email)

If your Matter HT product was received as a gift or you no longer possess your receipt, please contact Support@MatterHT.com for further assistance.

To access your account, please select the person icon located in the top right corner. You'll be asked to enter your registered and email. One time passcode will be emailed to you.

After logging in, you will have access to a list of your registered products and may submit claims through the Warranty Center.

All Matter HT products
(excluding screen protection) are provided with a 1 year warranty covering defects in materials or workmanship for one year from the purchase date, given normal use and as specified in the warranty statement. Retaining your order confirmation email is necessary as proof of purchase.

Screen protectors are covered under a Lifetime Limited Warranty. If a screen protector cracks, chips, becomes scratched, or incurs other damage while installed on your device, it is eligible for replacement with payment of shipping and handling fees. This Lifetime Warranty applies only to the screen protector itself and does not cover any electronic devices.

Product registration is required to access the warranty. Register here.

For more detailed information, please visit our Terms of Service.

If your Matter HT product is torn, broken, scratched, or otherwise damaged while protecting your device, it is eligible for replacement.

· Screen protectors qualify for replacements throughout the lifetime of your device.

· All other products are covered by a one-year warranty.

To claim your warranty, you must register your product.

· If you have not yet completed product registration, please do so by visiting the Product Registration page.

Once registered, you may view your products in the Warranty Center. There, you will have the option to submit warranty claims and request replacements as needed.

No worries! Matter HT screen protectors are covered for your device’s lifetime. If it breaks, you get a free replacement—just pay shipping and handling. To request one, go to our Warranty Center and select
“Request a Replacement” for your product.

Matter Promise provides additional protection for select screen protection products, noted on packaging. This coverage applies to accidental damage to your primary device screen when using Matter HT screen protection.

If the device screen is damaged while covered by a Matter Promise Screen Protector, Matter Promise will cover the cost of repairs up to $300*.

To activate coverage, register your Screen Protector within 30 days of purchase. Coverage is effective after account creation and product registration are completed.

*The exact dollar amount is specified on the packaging at the point of sale.

For more detailed information, please visit our Terms of Service.

Look for the Matter Promise Shield on your product's packaging and a registration insert card with your unique Matter Promise PIN #.

The initial warranty period lasts for one year from the date of purchase or following a claim.

Required items:

· Warranty PIN (found on the guard insert flap or insert card)

· Proof of purchase (sales receipt)

· Device information (SN, make, model, etc.)

If you have purchased a product with Matter Promise Protection, your device’s primary screen is fully covered.

You may view your registered product in the Warranty Center. To initiate a claim, simply select 'File a Claim' on the right-hand side of the product listing, and you will be guided through each step of the process.